General
SupplierGATEWAY is a third party Supplier Information Management company to whom we’ve contracted the administration and monitoring of this System. SupplierGATEWAY is experienced in providing and hosting Supplier Registration sites for many other Fortune 500 companies.
Whenever you receive an error message on the screen, a notice is automatically sent to the system support team. If you are able to provide some additional information, we request that you send an email to the following mail address support@suppliergateway.com. Please include as much information as you can about what you were doing at the time the error occurred e.g., “updating my profile”. If you can, use the “back” button on your browser to return to the page you were on when the error occurred and click on the “print screen” button on your keyboard. This will allow you to “paste” the image into your email so we can see what may have caused the problem.
Registration
When you registered in the system, the primary contact email you received also contained a “Registration key” (8 characters long containing numbers and letters).
Other members of your organization may use this key to register themselves. If the site you are registering in has a "Registration Key" option, they should use this option to register. They will not be required to complete a full registration form - just information about themselves (Name, phone and email address)
Once they have completed the process, the primary contact from your organization will need to approve their account. Once the account is approved, an email containing their login ID and password will be sent immediately.
Each corporation that uses a SupplierGATEWAY based solution typically maintains an individual point of entry for accessing their diversity systems. However, as a benefit to you, you need not complete a full registration application each time you encounter a system powered by SupplierGATEWAY. In such cases however, you will need to fill out the short registration form that gives your prospective customer permission to access and view your supplier profile.
Login ID/Password
Your User ID and password must be entered exactly as it appears in the email that was sent to you. Spaces or incorrect characters will cause your login attempt to fail. You may copy and paste your password from this email into the login area. Be careful to avoid copying any information other than the User ID or password (e.g. extra spaces).
Due to enhanced security measures put in place for your protection, you will be prompted to create a new password after you login. Your new password must contain a combination of upper case and lower case characters, numbers and symbols. You must have at least one of each and the password you create must be at least 8 characters long.
For example, your password may look like this: PASSword@024 You must follow the prescribed guidelines or the system will not allow you to save your new password.
Remember, your password must follow the guidelines below:
1. Must contain at least 8 characters
2. At least one character from each of the following four groups:
• English Upper Case Letters: examples: A,B,C,... Z
• English Lower Case Letters: examples: a, b, c, ... z
• Westernized Arabic Numerals: examples: 0, 1, 2, ... 9
• Non-alphanumeric and "special characters" (e.g. punctuation, symbols): examples: ({}[],.<>;:'"?/|\`~!@#$%^&*()_-+=)
During the process, you will be required to enter your existing password in order to make the change. If you have recently utilized the “Forgot Password” function, the current password will be the password that was sent to you via email which you have just used to login.
Organization Profile
You will need to register in the system and establish an account for yourself under your company. Accounts that have not been approved by the primary user from your company within three days will be approved by the System Administrator. This approval will generate an email containing your ID and password. After you receive your ID and password, you will be able to access the system and update your company information, including contacts and any other information that may have changed. To complete your registration, you will need your company’s TAX ID and DUNS number.
Registration in the system ensures that your profile is immediately available to buyers who may be searching for companies that provide the goods or services that you provide. However, we are unable to provide any additional information about when buyers may access your profile or contact you.
It is important that your information is complete, so we recommend that you access the system and complete your profile, including as much product, service and capability information as possible. You may also upload brochures and product literature in the system. We also encourage you to change or add information whenever it becomes available so that buyers always have access to the most accurate information for your company.
Support